Returns & Exchanges
[Exchange and Refund Information]
[Notes on exchange/return]
・This product is an order-made product and can not be canceled, exchanged, or returned after payment is completed.
・The color of the product may differ slightly from the actual color depending on the monitor specifications, and the position or color of the product label may differ from the image.
- In order to exchange or refund due to missing or defective components, a video of opening the delivery box is absolutely necessary.
If there is no opening video, exchange or refund may be difficult.
- In case of product defects, scratches and press marks other than dents of 5mm or larger are not eligible for exchange or return.
- In the case of prints and portrait products, defects other than the portrait, such as the back and background, are not subject to exchange or return.
- Change of mind: This product is made-to-order, so refunds due to a simple change of mind are not possible.
- Product defects such as delivery error, damage, or defect: Exchange/return is possible within 90 days from the date of receipt in case of product defect or incorrect delivery
・If exchange or return is not possible
- If more than 7 days have passed since receipt of the product
- In case the value of the product has decreased (damaged packaging, washing, product stains, perfume smell, deodorant smell, gift damage, component damage, traces of use, etc.)
- If the value of the product has significantly decreased due to the purchaser's use or partial consumption
- In case the value of the product has significantly decreased to the extent that resale is difficult due to the passage of time (product barcode removal, repair, etc.)
- In the case of products that are not exchanged/refundable on the product detail page, such as made-to-order products, sale products, and albums
- In case the packaging of products that can be reproduced is damaged
- In case of incorrect delivery of the product, or even a defective product, if there are traces of use, damage, etc.
- If there is a difference between the color of the product you receive and the color you see on your monitor due to the effect of shooting or resolution
- If the product has a print or pattern, it may differ from the product detail page image.
- In case of exchange/return, you must send the gift given to you through an event or promotion, and exchange/refund is not possible in case of omission.
- Due to the nature of all products, it may be difficult to exchange due to a simple change of mind as stock may be exhausted early.
Returns/exchanges are subject to regulations in accordance with the Act on Consumer Protection in E-commerce, etc.
- Exchange/refund policies may differ for each product, please check the product information for details. (For details, please use C/S CENTER)
-Defective product such as shipping error, damage, defect, etc.: In case of product defect or mis delivery, the seller bears the shipping cost (for exact exchange/return cost, use the C/S center)
・Product exchange/return stage
- Step1: Check the exchange/return period
- Step2: Exchange/return through My Page
- Step3: Exchange and return delivery to the designated return destination and designated return method within 7 days after the guidance from the C/S manager
- Step4: Proceed with exchange/return after receiving and inspecting the product in the return area
- Step5: Completion of exchange/return [Guidelines for protection of minors' rights]
The minor or his/her legal representative (parents, etc.) may cancel the order (contract).
3F, World Plaza, 17, Galmaesunhwan-ro, Guri-si, Gyeonggi-do, Korea